Terms & Conditions — l89p Platform Rules and User Agreement

Definitions and Interpretation

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "l89p", "we", "us", "our" — refers to the l89p platform, its operators, and all associated entities responsible for the operation of the website accessible at l89p.io.
• "You", "user", "player", "account holder" — refers to any individual who accesses, registers on, or uses the l89p platform.
• "Account" — the personal gaming account created by a user upon successful registration and identity verification on the l89p platform.
• "Platform" — the l89p website, mobile-optimised interface, and all gaming, betting, payment, and account services accessible at l89p.io.
• "BDT" or "৳" — Bangladeshi Taka, the sole account currency supported on the l89p platform.
• "Balance" — the total of real-money funds held in your l89p account, excluding any active bonus funds which are tracked separately.
• "Bonus Funds" — promotional credits awarded to your account in connection with a specific offer, subject to wagering requirements before conversion to withdrawable balance.
• "Wagering Requirement" — the number of times a bonus amount (or bonus plus deposit amount) must be staked on eligible games before the resulting winnings become withdrawable.
• "KYC" — Know Your Customer, the identity and age verification process required before withdrawals are processed.
• "Self-Exclusion" — a voluntary, binding restriction requested by a player that suspends their access to real-money gaming on the l89p platform for a defined or indefinite period.
• "BST" — Bangladesh Standard Time, UTC+6, the time zone used for all time references in this document and on the l89p platform.

References to the singular include the plural and vice versa. Clause headings are for convenience only and do not affect the interpretation of any provision. Any reference to a statute or regulation includes all amendments and re-enactments of that provision.

Eligibility and Account Registration

2.1 Age Requirement

The l89p platform is strictly for adults. You must be at least 21 years of age to open an account, make a deposit, place a wager, or otherwise participate in real-money gaming on the l89p platform. l89p enforces this requirement through its KYC identity verification process. Any account found to belong to a person under 21 years of age will be immediately suspended and any balance reviewed in accordance with Clause 10.

2.2 Residency and Jurisdiction

The l89p platform is designed for players based in Bangladesh. It is your responsibility to ensure that accessing and using the l89p platform is legal in your jurisdiction. l89p does not accept responsibility for any player accessing the platform from a jurisdiction where online gambling is prohibited. If you are unsure of the legality of online gaming in your location, you should seek independent legal advice before registering.

2.3 One Account Per Person

Each individual may hold only one registered account on the l89p platform. Operating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in the suspension of all associated accounts. Any winnings generated across duplicate accounts may be voided at l89p's discretion.

2.4 Accurate Registration Information

When registering an account, you must provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address in Bangladesh, and a valid contact email address. You are required to update this information promptly if it changes. Providing false or misleading registration information constitutes a breach of these Terms & Conditions and may result in immediate account closure.

2.5 Account Registration is Personal

Your l89p account is for your personal use only. You may not allow any other person to access or use your account. You may not transfer your account, your balance, or any winnings to another individual. l89p accounts are non-transferable.

Know Your Customer (KYC) and Identity Verification

l89p is committed to operating a safe and responsible platform. As part of this commitment, all account holders are required to complete identity verification before withdrawals are processed. The KYC process may also be triggered at any time during the lifecycle of an account at l89p's discretion.

3.1 Documents Required

To verify your identity, l89p may request one or more of the following documents:

• A copy of your National Identity Card (NID) issued by the Government of Bangladesh
• A copy of your passport (photo page)
• A recent utility bill, bank statement, or other proof of residential address in Bangladesh (dated within 90 days)
• A screenshot or transaction confirmation from your registered bKash, Nagad, or Rocket account confirming ownership of the mobile wallet used for deposits
• A selfie photograph taken alongside a government-issued photo ID, if requested

3.2 Verification Timeline

l89p aims to complete identity verification within 24 to 48 hours of receiving all required documents. During peak periods, verification may take up to 72 hours. You will receive a confirmation email at your registered address once verification is complete. Withdrawals will be held pending the completion of KYC verification.

3.3 Right to Request Additional Documentation

l89p reserves the right to request additional documentation at any point during the operation of your account, including but not limited to source-of-funds documentation for large deposits, enhanced due diligence materials, or updated address verification. Failure to provide requested documentation within the timeframe specified by l89p may result in account restriction or closure.

Account Security and Responsibility

The security of your l89p account is a shared responsibility. l89p applies industry-standard technical measures to protect your account and your funds, including 256-bit SSL encryption, encrypted credential storage, and continuous fraud monitoring. However, you also have obligations with respect to the security of your account.

4.1 Password and Credential Security

You are solely responsible for maintaining the confidentiality of your l89p username and password. You must not share these credentials with any other person. You should choose a strong, unique password for your l89p account and change it regularly. l89p will never ask you for your password by email, live chat, or telephone. Any communication requesting your password should be treated as fraudulent and reported to [email protected] immediately.

4.2 Unauthorised Access

If you believe your account has been accessed without your authorisation, you must contact l89p support at [email protected] immediately. l89p will take reasonable steps to investigate and, where appropriate, suspend the account to prevent further unauthorised activity. Any transactions that occurred prior to l89p receiving notification of unauthorised access remain the account holder's responsibility unless l89p determines otherwise following investigation.

4.3 Device and Network Security

You should only access your l89p account from devices and networks that you trust. Avoid logging in from shared public computers, unsecured public Wi-Fi networks, or devices that you do not control. l89p accepts no liability for losses arising from your use of insecure devices or networks to access the platform.

Deposits, Withdrawals, and Payment Methods

5.1 Supported Payment Methods

l89p currently supports the following deposit and withdrawal methods for players in Bangladesh:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Cards: Visa, Mastercard (subject to issuing bank approval)
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and other major Bangladeshi banks

All account balances are held and displayed in Bangladeshi Taka (BDT). l89p does not charge conversion fees on BDT transactions. Third-party fees charged by your bank or mobile financial service provider are outside l89p's control and are your responsibility.

5.2 Minimum Deposit

The minimum single deposit on l89p is ৳500. There is no maximum deposit limit imposed by l89p, although your payment provider may apply their own transaction limits. Large deposits may trigger enhanced due diligence under Clause 3.

5.3 Deposit Processing Times

Deposits made via bKash, Nagad, Rocket, and Upay are credited to your l89p balance within seconds of the transaction being confirmed by the mobile financial service provider. Bank transfer deposits may take up to 2 banking days to appear in your account depending on the sending bank's processing schedule.

5.4 Withdrawal Eligibility

To be eligible to withdraw funds from your l89p account, you must have:

• Completed the KYC identity verification process in full (Clause 3)
• Made at least one qualifying real-money deposit
• Met any applicable wagering requirements on bonus funds (Clause 6)
• A balance of at least ৳500 available for withdrawal

5.5 Withdrawal Processing Times

Withdrawal requests are reviewed and processed within 24 hours during standard operating hours (BST, UTC+6). Withdrawals to bKash and Nagad are typically completed within minutes of approval. Bank transfer withdrawals may take 1 to 3 banking days depending on your bank's processing schedule. l89p will use reasonable endeavours to process withdrawals to the same payment method used for your most recent deposit.

5.6 Dormant Account Funds

An account is considered dormant if no login, deposit, withdrawal, or wagering activity has been recorded for a continuous period of 12 months. l89p may apply a monthly maintenance fee of ৳100 to dormant accounts after the 12-month inactivity period. The balance of a dormant account will never be reduced below zero. You may reactivate a dormant account at any time by logging in and completing the relevant identity verification if required.

Bonuses, Promotions, and Wagering Requirements

l89p offers promotions and bonuses to both new and existing account holders from time to time. All bonuses are subject to the specific terms published on the relevant promotion page as well as the general conditions set out in this clause.

6.1 Wagering Requirements

Unless otherwise stated on the promotion page, bonus funds awarded by l89p must be wagered a minimum number of times before they can be converted to withdrawable balance. The specific wagering multiplier applicable to each bonus is stated on the promotion page. Wagering requirements must be met within the time limit specified; bonus funds and any associated winnings will expire and be removed from your account if the requirement is not met within that window.

6.2 Game Weighting

Different game categories may contribute at different rates toward satisfying a wagering requirement. Slots typically contribute 100% of each wager staked. Live casino games, table games, and sports bets may contribute at a reduced rate or may not contribute at all toward a wagering requirement. The contribution rate for each game category is stated on the promotion page for each offer.

6.3 Maximum Bet While Playing With Bonus Funds

While bonus funds are active in your account, the maximum bet per round or per selection is ৳1,000 or the equivalent stake on a sports market, unless a lower limit is specified on the relevant promotion page. Placing bets in excess of this limit while bonus funds are active may result in the bonus being voided and any winnings generated during that period being removed from your account.

6.4 One Bonus Per Promotion

Each promotional offer may be claimed once per eligible account holder. l89p reserves the right to withdraw or amend a promotion at any time. Where a promotion has already been accepted by a player, the terms that applied at the time of acceptance will continue to govern that player's participation in that promotion.

6.5 Bonus Abuse

l89p actively monitors accounts for evidence of bonus abuse, including but not limited to the creation of multiple accounts to claim the same promotion, the use of low-risk betting strategies (such as placing opposing bets across multiple accounts) to meet wagering requirements without genuine risk, and the systematic exploitation of bonus terms. Any account found to be engaging in bonus abuse will have the relevant bonus voided and may be subject to account suspension under Clause 10.

Game Rules, Betting, and Fair Play

7.1 Game Rules

Each game available on the l89p platform operates according to the rules defined by the software provider. The rules for each game are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing real-money wagers. l89p does not modify the rules, RTP, or house edge of any game supplied by a certified provider.

7.2 Certified Random Number Generation

All casino games in the l89p library use certified random number generator (RNG) software. RNG certification means that game outcomes are statistically random and cannot be predicted or influenced by the player or by l89p. Certification is conducted by independent testing laboratories. l89p does not manipulate game outcomes under any circumstances.

7.3 Sports Betting Rules

Sports betting markets on the l89p platform are offered on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers internationals), football, kabaddi, hockey, and other sports as published. The settlement of sports bets is based on the official result declared by the relevant governing body. In the event of a dispute regarding a result, the decision of the l89p trading team, based on available official sources, is final.

7.4 Technical Failures

In the event of a technical failure during a game round or a live sports event, l89p will take reasonable steps to resolve the issue and apply a fair outcome. Where a game round cannot be completed due to a technical failure and no result can be determined, any wagers placed in that round will be voided and returned to your account balance. l89p does not accept liability for losses arising from third-party network failures, device failures, or internet connection interruptions on the player's side.

Prohibited Conduct and Fraud Prevention

The following conduct is strictly prohibited on the l89p platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and referral to the relevant authorities:

• Providing false identity information at registration or during KYC verification
• Opening more than one account on the l89p platform
• Using the platform if you are under 21 years of age
• Using another person's payment method, identity documents, or account credentials
• Colluding with other players in poker, live casino, or any other multiplayer game
• Using any software, bot, script, or automated system to interact with the platform
• Exploiting errors, software bugs, or malfunctions in the platform to gain an unfair advantage — any winnings generated through a known error must be reported and will be voided
• Engaging in money laundering, structuring deposits to avoid detection, or using the l89p platform for any purpose other than personal entertainment
• Attempting to reverse-engineer, copy, or tamper with any element of the l89p platform software
• Engaging in any conduct that disrupts or interferes with the experience of other players on the platform

l89p cooperates fully with law enforcement and regulatory authorities. Where fraudulent or illegal activity is identified, l89p will provide relevant account information to the appropriate authorities in accordance with applicable law.

Responsible Gaming

l89p is committed to providing a safe and responsible gaming environment. Online gaming is a form of entertainment and should be enjoyed as such. l89p recognises that for some individuals, gaming can become problematic, and the platform is designed to support players in maintaining control of their activity.

9.1 Responsible Gaming Tools

Every l89p account holder has access to the following responsible gaming controls from within their account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit. Reductions take effect immediately. Increases are subject to a 24-hour cooling period.
• Session Time Alerts: Configurable reminders that notify you after you have been actively gaming for a set duration.
• Cooling-Off Period: A temporary suspension of your account from real-money gaming. Available in durations from 24 hours to 6 weeks.
• Self-Exclusion: A binding long-term suspension of your access to the l89p platform. Once active, self-exclusion cannot be reversed immediately. Contact [email protected] to initiate self-exclusion.

9.2 Age Verification and Minor Protection

l89p strictly enforces the 21+ age requirement through the KYC verification process. Any account found to belong to a person under 21 will be closed immediately. If you share a device with individuals under 21, you are responsible for ensuring they cannot access your l89p account. We recommend using password protection on all devices used to access the platform.

9.3 Problem Gambling Support

If you believe your gambling is no longer within your control, or if you are gambling to recover financial losses, please contact the l89p support team at [email protected] immediately. Our team is trained to respond to responsible gaming concerns with practical assistance and without judgment. For further information on responsible gaming, please visit our dedicated Responsible Gaming page.

Account Suspension, Closure, and Termination

10.1 Closure by the Player

You may request the closure of your l89p account at any time by contacting [email protected]. Upon receiving a closure request, l89p will process any pending withdrawals of your available real-money balance to your verified payment method. Bonus funds are forfeited upon voluntary account closure unless otherwise agreed. Account closure requests are typically processed within 5 business days.

10.2 Suspension or Closure by l89p

l89p reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions
• Failure to complete KYC verification within a reasonable time following a request
• Evidence or reasonable suspicion of fraudulent activity, money laundering, or prohibited conduct as described in Clause 8
• Evidence that the account holder is under 21 years of age
• Evidence that the account was opened from a jurisdiction where online gambling is prohibited
• Receipt of a chargeback or payment dispute that has not been resolved in l89p's favour

10.3 Treatment of Funds on Closure

Where an account is closed by l89p as a result of a breach of these Terms & Conditions, the treatment of any remaining balance is determined on a case-by-case basis. Where fraud or a criminal act is established, l89p reserves the right to withhold the entire balance pending the outcome of any investigation or legal proceedings. Where no wrongdoing is established, the verified real-money balance will be returned to the account holder via their verified payment method.

Intellectual Property

All content on the l89p platform — including but not limited to the l89p brand name, logo, website design, text, graphics, software, game assets, audio, video, and data — is the intellectual property of l89p or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the l89p platform for personal entertainment purposes only.

You must not reproduce, copy, distribute, publish, transmit, reverse-engineer, or create derivative works from any part of the l89p platform without the prior written consent of l89p. Unauthorised use of l89p's intellectual property may constitute a breach of applicable intellectual property law.

Limitation of Liability and Disclaimer

The l89p platform is provided on an "as is" and "as available" basis. While l89p makes every reasonable effort to ensure the platform is available, accurate, and free from errors, we do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law, l89p's total liability to you in connection with your use of the platform — whether arising in contract, tort, negligence, breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.

l89p is not liable for any indirect, incidental, special, consequential, or punitive losses, including loss of profits, loss of data, loss of goodwill, or any other intangible loss, arising out of or in connection with your use of the platform, regardless of whether l89p has been advised of the possibility of such losses.

Privacy and Data Protection

l89p collects, stores, and processes personal data in accordance with its Privacy Policy, which is published at /privacy-policy and forms part of the agreement between you and l89p. By registering an account, you confirm that you have read and understood the l89p Privacy Policy.

l89p collects personal data for the purposes of account administration, identity verification, fraud prevention, responsible gaming compliance, and customer support. Data is not sold to third parties. Data may be shared with payment processors, KYC service providers, and regulatory or law enforcement bodies where required by law or where l89p has a legitimate interest in doing so.

Amendments to These Terms

l89p reserves the right to amend these Terms & Conditions at any time. Where amendments are material, registered account holders will be notified by email to their registered address at least 7 days before the changes take effect. Continued use of the l89p platform after the notified effective date constitutes acceptance of the amended terms.

The current version of these Terms & Conditions is always accessible at l89p.io/terms-conditions. The effective date at the top of this document indicates when the current version came into force. We recommend reviewing these Terms periodically to remain informed of any changes.

Governing Law and Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and l89p, you should first contact our support team at [email protected]. l89p commits to responding to all formal complaints within 5 business days.

Where a complaint cannot be resolved through direct communication with the l89p support team, both parties agree to attempt to resolve the dispute through a good-faith mediation process before pursuing any other legal remedy. Details of the applicable mediation process will be communicated at the time the complaint is escalated.

Contact Information

For all account, payment, compliance, and responsible gaming enquiries, the l89p support team is available 24 hours a day, 7 days a week:

All formal complaints must be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Account Username]". l89p will acknowledge receipt within 24 hours and provide a full written response within 5 business days. Please retain a copy of all correspondence for your records.